Terms and Conditions
Passenger Service
Payment Policy and Options
- Cash via Offices
- EFTPOS
- EFT
- Master Card
- Visa
Please note pay on board customers do not reserve a seat. To reserve or book a seat payment must be received 6 hours prior to travel.
General Policy
Luggage
allowance is 20kg per passengers. Should your client require extra
luggage to travel they will be charged at freight rates
on boarding.
Buses R Us is not a common carrier and reserves the right to refuse to agree to carry any person, luggage or goods without giving any reason.
Buses R Us will endeavour to adhere to stated departure and arrival times but will not be liable for any failure to meet those times
No flammable liquids, firearms or explosives shall be carried on any Buses R Us vehicles.
Children Travel Policy
Children - new born and under 18 months of age must be restrained by either capsule or car seat - Buses R Us do not supply these items. A fare of 50% will apply of the current concession rate to all children under the age of 18 months. Children 18 months and older must pay the concession rate applied on the sector they travel upon.
Children up to and including age 7 must be accompanied by a person 15 years or older.
Children from 8 years old will be carried provided a letter of authority is completed prior to departure. They must be seated in sight of the driver throughout the journey.
Luggage Requirements
Luggage must be labelled with passengers details & contact numbers.
Luggage allowance is 20kg per
passengers. Should your client require extra luggage to travel they
will be charged at freight rates on
boarding.
Service Cancellation Policy
Service can be cancelled at any time at the company discretion. Full refund will be available at point of purchase.
Buses R Us reserves the right to amend and cancel any scheduled
departure for any reason.
Customer Cancellation Policy
Please note a
change in policy and terms and conditions of travel, effective
Monday 22/9/08
Passengers that
fail to board
with out notice
on the date of travel issued on the ticket will
forfeit the
right to travel. The tickets are not transferable unless they fall
within our cancellation policy.
- Bookings cancelled with more than 48 hours before departure, 95% will be refunded
- Bookings cancelled less than 48hrs of departure, 50% will be refunded.
- Bookings cancelled less than 24hrs of departure, ticket cannot be refunded but can be transferred to a new travel date.
- Passengers than fail to travel will forfeit their ticket and no refund will be issued
-
Customers wishing to challenge the decision of Buses R Us on any on the above polices are required to contact our Business Manager at our Salisbury North Office in writing.
Click here for our contact details and trading hours